wisecars cancellation

Wisecars tipFollow these simple rules and you will end up paying only for the fuel that you have used. What's Wisecars' cancellation policy? All rights reserved. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Just scroll down to the bottom of this page and create a support ticket. Wisecars is not liable for services or bookings not fulfilled due to force majeure. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. If the car rental company gives you a smaller car due to lack of availability, you are entitled for a refund.Unfortunately, it is hard to comment on this situation as I could not find your booking. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. When you rent a car, you will usually need excess coverage. This is the second time we have booked with Wisecars and had amazing service. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. You will have to leave a deposit for the fuel. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. You will find the telephone number in the Car Rental Agreement. Wisecars will not sell or rent any personally identifiable information. Your contract for car rental will be between you and the Car Rental Company. Fill in your personal information and state what you wish to cancel or amend. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. We use dedicated people and clever technology to safeguard our platform. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. Dear Paul,Thank you for contacting us! At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. We do not delete personal data on the request of a third party. Some of this include complete insurance and others do not include it at all. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Dear Sara,Thank you for contacting us! Please inform the car rental company straight away if your rental car gets damaged. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Amendments can only be made up to 48 hours before the pick-up time. 21 helpful votes. What's Wisecars' cancellation policy? As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. Due to this protection, it cannot be read by any third party. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Your browser settings can be set to inform you before receiving a Cookie. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Please contact the supplier directly to inform them about the delay and in case they cannot accommodate you, call Wisecars. Wisecars does not store credit card details. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. If you are late for your pick-up, you could lose your car. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Please note, we only delete personal data on the request of the individual. No way has this company got 4.5stars. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Wisecars is not liable for services or bookings not full-filled due to force majeure. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Amendments can only be made up to 48 hours before the pick-up time. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Trustpilot is assessing this review in accordance with our flagging process. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. All rights reserved. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. If not, you will need to purchase the cover at the car rental company counter. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. We clearly highlight car and van hire options with Wisecars that have free cancellation. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Replies to negative reviews in < 24 hours. If you have any questions, please feel free to contact us. Please read carefully the summary of the Car Rental Transaction detailed in the voucher. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. Consider the cancellation policy. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. Thanks! Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. It goes against our guidelines to offer incentives for reviews. She was very kind and helpful! If additional information is required, the process may be extended for another 28 calendar days. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. It is entirely up to the Car Rental Company whether they decide to do so or not. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. Keep copies of all relevant documentation you are asked to complete. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars can email you a copy of your reservation voucher (in PDF or HTML format) after that as well. Cancellation Protection can be purchased only at the time of booking and is not refundable. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe 2023 Wisecars. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I compared against atleast 10 websites, agencies and directly car companies too but no one was able to match the price that Wisecars offered. In peak periods this may not be achievable. Even a basic insurance. There might be differences based on offers. Wisecars (collectively we, our, and us) is an international vehicle rental broker. You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. This one doesn't really need an explanation. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. We offer a price comparison of major and independent car rental suppliers around the world! How to Cancel Wisecars Car Rental Comparison Subscription on Android Device: Open your Google Play Store app. When picking up the car, every driver must present their licence. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Tradues em contexto de "antes do nicio da locao" en portugus-ingls da Reverso Context : Cancelamentos efetuados entre 15 dias e 72 horas antes do nicio da locao: O depsito de 30% no ser reembolsado. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. All cancellations outside of the aforementioned timeframes will not be refunded. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Please note, it is your responsibility to provide all the above-mentioned documents. In that case, the special cancellation terms are presented during booking. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. If you are involved in an accident, the local police and the Car Rental Company must be contacted. In that case, please contact your bank for additional details. You can upgrade your car before you start your trip. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. Fill in your personal information and state your request. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). All bookings include free cancellation up to 48 hours before the pick up time. Excess Protection covers up to USD 1000 of your excess. So you can bag the best deal with total flexibility to change your plans if you need to. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Your rental credit will expire after 2 years. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. 2023 Trustpilot, Inc. All rights reserved. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. Wisecars flagged this review for containing harmful or illegal content.Read more. Please note, all Excess Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the excess fees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. My trip to NZ had to be cancelled due to the cyclone that hit the area. 2023 Wisecars. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Wisecars is an independent travel broker who does not represent any particular car rental company. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. The permit you may need depends on which country youre visitingand how long youre staying. Deductible Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. If this is the case, it will be clearly stated on your voucher. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Email: cancellations@wisefandi.com Fax: Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. You will see the full list of inclusions available for your rental on Wisecars website when booking the car and you can also find it on your rental documentation. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Wisecars (collectively we, our, and us) is an international vehicle rental broker. It might take your bank extra time to settle the amount. That should not even be separate. Dominik B was very helpful and nice.However the site is not the best. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). In most locations, the minimum renting age is 21 years. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. It is a huge scam. I will give you a five star rating. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. Every panel was scratched or damaged and that was better than the first car they offered me.It had previously been in an accident visible from the door denting.Fox rental Staff in Orlando office were unfriendly and said wise cars insurance was a waste of time and I ended up paying hundreds of pounds more in insurance to get full cover. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Rental Company. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. However, please keep in mind that any changes that you make to your booking will probably change the rental price. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. 1 year ago. You can also find this information in the pick-up and drop-off details. We can accept no further responsibility when there is no out-of-hours service available. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you're 65 or older, you may have to pay a senior driver fee. One of our helpful agents will be in contact with you to address the request. Dear Gustavo,Thank you for sharing your booking experience with us!We hope your rental goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Re: Wisecars car rentals. Wisecars English (US) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow_drop_down USD GBP EUR CAD CHF ZAR NZD AUD RUB BRL If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. If your flight is delayed or cancelled, please call our customer support team or the car rental company as soon as possible. Wisecars employs limited use of cookies for your safety and does not store any personal data. We used in October 2022. Great service! All cancellations outside of the aforementioned timeframes will not be refunded. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. If your plans change in advance, you can bring your pick-up time forward by amending your booking. The use of our website signifies your acceptance of these Terms of Service. Very easy process and had the best price on the internet. Companies can ask for reviews via automatic invitations. Please note, the Car Rental Company is not obligated to wait for your arrival, and if you fail to arrive at the pick-up station at the time indicated in the voucher, it may constitute a No-Show on your part. They may be needed if you wish to make a claim. It was very easy to make reservation and booked a rental car in a few minutes. Wisecars falsely advertised vehicles for rental on their website. The use of our website signifies your acceptance of these Terms of Service. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products.

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