viagogo cancelled concert refund

Privacy Policy | If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. With less than 48hours to go until the event, viagogo emailed to say the tickets were no longer available and my only option was to accept a refund. Mtley Cre Concert Tickets. Since June, we've found listings for events at all of these venues on Viagogo. We look forward to hearing from you. I was promised a refund because the tickets I bought were corrupt. Be the first to hear about special offers. 1.1 Introduction. Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. If You do not qualify, do not use the Services. 1. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. Not only no refund. Given its business model, Viagogo should have had funds reaped from ticket sales readily available to timely refund buyers, the complaint says, stressing that consumers relied on the promise . If an event is rescheduled, the customers tickets remain valid, per our terms and conditions, and therefore they are not entitled to a refund. Stray Kids Tour 2023. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Rufus Du Sol Tickets. If the event has been cancelled, send them evidence of this. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. Ticketmaster's refund policy is clear: All sales are final, and refunds are allowed . Viagogo will never pay you after you sold your tickets and you can never get back your money. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. In the case of refunds, we appreciate our customers patience while we process their request.. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. . Terms and Conditions. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. I have sent multiple proof to them that the event is indeed canceled. Tickets for Waste Management Phoenix Open. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . 2.15 viagogo Guarantee. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Such notice shall be deemed given one business day after the email is sent. All forms of redress are non-transferable and non-refundable. 6.9 Change or Suspension of Site. Case Name & No. Send us your story with as much detail as possible to fill out our investigation. In the case of refunds, we appreciate our customers' patience while we process their request.'. Dial +1 (866) 788-2482. All sales and bids are final. The class action accuses Viagogo of breach of contract and unjust enrichment, as well as violations under Floridas Deceptive And Unfair Trade Practices Act. Even if you are, it's likely to be a more complicated process. Taylor Swift Tickets. All Rights Reserved. We would like to show you a description here but the site won't allow us. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. Viagogo has advised customers who cannot attend a rescheduled event to relist the tickets on its website, which allows the company to take a repeat commission from new buyers. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. Explain your case the best you can. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. In 2020, New Zealanders were warned about buying tickets to . 3.3 Laws and Regulations. However, Shiflett alleges that after the Tool concert and thousands of other events were canceled due to the COVID-19 pandemic, the company unjustly avoided fulfilling its refund commitment. This charge is in addition to the amount originally paid for the tickets. The whole ordeal cost me almost a thousand dollars. I entered the incorrect email when registering, how do I change it? 2.8 Notification. During this time, the Site will be temporarily unavailable. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. spiritus Forumite. 21 December 2016 at 10:00PM in Theatre, concert & events tickets. 'The event was cancelled by the organisers, but Viagogo claims the festival is rescheduled,' he recalled. The 1975 Tour 2023. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. 6.2 Waiver of Consequential Damages; Liability Limit. BTW the tickets were available also the same day of the concert. If an event is completely cancelled the customer is entitled to a cash refund or 125% voucher. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. has spoken to a number of ticket holders who have been denied refunds for cancelled events. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). We cannot commit to next year, Taylor said. 'It's been a bit of a headache and I don't know where I stand with anything.'. 6.5 Tax Indemnity. 1.2 Ticketing Exchange. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. Thus, the ticket price shown (before our fees) may include Tax as appropriate. The Weeknd Tour 2023. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. May 3, 2021 / 1:22 PM / AP. But gave me only option was to relist on their site or go to resceduled date. We always ask that people only buy from authorised sites in order to protect themselves.'. Shiflett is represented by Scott Edelsberg of Edelsberg Law PA and by Gary F. Lynch, Jamisen A. Etzel and Nicholas A. Colella of Carlson Lynch LLP. Moreover, this appears to have been Viagogos policy for an extended period. 2.9 Seller's Confirmation Obligation. Gordon Scott was also refused a refund after buying tickets for Leeds festival to see the US rap metal group Rage Against the Machine. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). 'My best friend's wedding had been rebooked for the same date in 2021, so I wouldn't be able to go,' she explained. If StubHub decides you can be refunded, you'll probably get an email at some point on how to collect your refund. This is so we can promote the sale of tickets and items that You list for sale. If this is also unsuccessful We will not offer a refund. A spokesman for The R&A said: 'We are sorry to hear of the difficulties the Viagogo customer has experienced. Harry Styles Tour 2023. You will be entitled to a full refund or a 120% voucher. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. 6.9 Change or Suspension of Site. Join The National Math and Science Initiative Class Action, Today! If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Answer (1 of 3): Viagogo runs prudent customer care operations. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Received Refund in full for cancelled concert. Sent info several times and they made every excuse under the sun. Estereo Picnic Tickets. I purchased some tickets a couple of months ago for an Andre Rieu concert taking place in the UK this week. According to Viagogo, the court should conduct a rigorous analysis to determine whether the plaintiff accomplished her evidentiary burden in establishing the appropriateness of class treatment. I sent our ticket numbers but Opera Australia said they were not theirs. I have lots of interesting documentation. It's also refusing to refund customers for cancelled events where tickets can be transferred to 2021 events. and that I would only receive a refund if the concert was cancelled etc. The refund will be received from the Event Organizer within 30 days. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. 5.4 Making Adjustments. The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. Plaintiff fails this rigorous analysis.. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Report Fraud The tickets were bought by me as a present for my mother and parents-in-law. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. The Viagogo Refund Class Action Lawsuit contends that Viagogos action is in direct violation of the companys stated policy. Viagogo reviews, customer feedback & support. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. Which? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. I received an email 4 days prior to the event, stating the ticke. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. That's not something you're likely to shake off. Contact & review Viagogo - rated #0 in Entertainment . You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. 5.3 Disclosure of Information. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. BLACKPINK Tour 2023. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Waste Management Phoenix Open Ticket. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. . How do I change the email address on my account? We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Which? If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. As well as charged me double the amount. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. We disagree with such restrictions and think they are not beneficial to fans. By clicking a link you are consenting to this. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. 4. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. Suggested Article: Verizon Wireless SMS Refund Settlement Details. settlement administrator or your attorney for any updates regarding I had put the required amount of 180.00 per a ticket. I had tried calling them and the day of the concert and no answer. 2.5 Tax on Seller Proceeds. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. 3. Viagogo, the suit continues, has made clear that it reserves the right to withhold payment or collect repayment should an event be rescheduled or canceled. By Rhona Shennan 23rd Jul 2020, 3:38pm Elton John Concert Tickets; Andr Rieu . However during the pandemic the response times may slow down. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. Taking this information, will will help rectify you complaint! Viagogo will keep saying they already paid you but they will never show you the proof of payment. Festival Republic, which organises the Wireless, Reading and Leeds festivals, confirmed its events had been cancelled. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. The Weeknd Concert Tickets. 3.4 Indemnity. Pretty straightforward, you'd think? Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Rufus Du Sol Tickets. This tracks your activity using third party cookies. that reports on class action lawsuits, class action settlements, Carnaval Barranquilla Tickets. If you purchased ticket from SM Cinemas and paid in cash, you need to bring your ticket to the outlet where you bought it, bring a government-issued ID, and you will get your cash refund asap. Required fields are marked *. In addition, when booking and before payment, customers need to confirm by ticking a box that they have noted the reselling of any event ticket is forbidden.'. I'm Travelling - where and when will I receive my tickets? The authorisation will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. 2.18 Merchant Description. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. 2. : 'We have informed Viagogo that the events are cancelled not rescheduled and that we are also emailing the Competition and Markets Authority (CMA) to let them know the situation. They take your money with no intention of even giving you anything for your purchase. I have requested an SAR and proof that the event organizer did not canceled and they still want send me nothing. If you booked with a primary ticket seller and paid with your debit or credit card, you may be able to make a claim with your bank if the ticket company doesn't offer a refund. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled.

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